Talk to a real person. Get a real answer.
Our team is available Monday to Friday, 09:00 – 18:00 and by appointment on Saturdays. Whether you want a loan recommendation, a repayment update or partnership enquiry — we usually respond within one business day.
Lagos Head Office
SO&C Compliance House, 17 Independence Street, Off Anifowose Street, Ikeja, Lagos — full-service office with credit, disbursement and customer care.
Mon – Fri · 09:00 – 18:00
Customer care
One desk, one person, until it is resolved.
Existing customers keep the same relationship manager for the life of the facility, so you never have to explain your situation twice. New enquiries reach a trained officer who can answer product, pricing and eligibility questions on the first call.
- Loan enquiries. Product fit, indicative amounts and documentation guidance.
- Repayment support. Balance confirmations, schedules and early-settlement requests.
- Complaints. Escalated to a manager within one business day, with a written outcome.
Fastest route for urgent loan and repayment matters.
+234 704 449 1201Best for documents, statements and written confirmations.
info@optionfinancialservices.comMon – Fri · 09:00 – 18:00
See office address →Under five minutes, no fees, a human follows up.
Start application →Quick answers to common enquiries.
What are your opening hours?
Monday to Friday, 09:00 – 18:00. Saturdays are by appointment and we are closed on Sundays and public holidays.
How quickly do you reply to emails?
Within one business day. Urgent repayment or disbursement matters are best handled on the phone.
Can I check my outstanding balance?
Yes — call or email your relationship manager and we will send a written statement of your balance and remaining schedule.
How do I make a complaint?
Send it to our customer care inbox or say so on the phone. Complaints are escalated to a manager within one business day and answered in writing.
Do you have agents outside your office?
Our relationship managers do visit customers, but they will never request payment into a personal account. Verify any visitor by calling our office line.
Do you offer partnerships or referrals?
Yes. Select "Partnership" on the enquiry form and our business development desk will get back to you.
Not sure which loan is right for you? Let us figure it out together.
One short call is often enough to design a facility around your income and business cycle.
Call +234 704 449 1201